Properties can use Goki to automate their check-in process. Once we receive the reservation from the PMS, we facilitate pre-check-in, encouraging guests to download the app, create the communication channel between the property and guests and let them self-check-in at the property, generate PIN and SmartKey for their room.
You need to register
getCheckInStatus endpoints. Property owners use Goki dashboard (which relies on this endpoint) to map your rooms/beds in Goki using Goki Dashboard.
You need to send us the reservation updates (create/changes) as soon as they happen in your system.
You - follow steps in Keyless Check-in. And register your checkIn and getCheckInStatus endpoints, as well as getSpaces endpoint.
Goki - emails guests (booker email on reservations) to complete the pre-check-in form.
Goki - on arrival day guest uses Goki check-in tablet or scan Goki QR-code to start the check-in process. Goki uses getCheckInStatus endpoint to double-check reservation owing and room status before letting the users check-in. (if you do not provide this endpoint we rely on your last updated reservation information we have received from the PMS.)
Goki - once we have collected all user's information and getCheckInStatus has not returned any error, we call the checkIn endpoint.
You - once checkIn endpoint is called, you want to do your normal check-in process, and if everything is fine check the guest in.
Goki - as you are sending reservation changes to Goki, we detect check-in status and generate PIN and SmartKey (as explained in the Keyless Check-in section)