Reservations

Work with reservations in Goki

Goki relies on PMSes to get the latest version of reservations as soon as they are created/updated in the PMS. We do not try to update any reservations directly on the PMS.

This is important to make sure only one system is reliable for that piece of information and in case of a mismatch, we always know we can rely on the PMS data and request a pull from the PMS.

Goki's Check-in Tablet

In automating the check-in process, Goki calls the provided checkIn endpoint by PMS. It means PMS decides if the reservation status can change to checked-in or not. Once PMS checks the reservation in then it should send the reservation's update to Goki as normal.

When to send the changes

Reservation updates such as dates, price, owing, booker details, room, and status should be sent as soon as they occur in the PMS.

Data Structure

ReservationDocument

APIs

• Create/Update Reservation Create or update a reservation with a single API integration

• Reservation Details Get a reservation (including its pin) from Goki using the Goki reservation identifier

• Find a Reservation Get a reservation (including its pin) from Goki using your own identifier

• Reset Key Chain Reset the PIN or SmartKey of a reservation using your own identifier